Customer Care Representative with English entry level

… Do you speak English at advanced level?
… Are you a kind, helpful and patient person by nature?
… Are you looking for the place to start your career, make friends & have fun?

Grow In The Company Of Friends!

Your skills & personality:
• Punctuality, willingness to work in shifts (especially afternoon and night shifts);
• Excellent communication skills and patience;
• Fun to be around with;
• Creative & flexible mind;
• Proactive and a great team player;
• Friendly and intelligent – seriously, we have a test for that 🙂

Within the first 6 months you’ll…

  • Meet & greet your new colleagues and buddy while taking part of the induction program;
  • Dive right into our training program and quickly start developing an understanding of our company’s systems and work procedures;
  • Act as a junior customer care representative and start taking calls and drive consultative, quality conversations with customers in order to solve the 1st level complaint analysis and troubleshooting;
  • Provide product information and usability assistance based on Request Fulfillment;

Before 12 months you’ll…

  • Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts;
  • Tap into the knowledge you’ve been building in order to provide live help to customers by chat;

After 12 months you’ll…

  • Put on your hat of specialist customer care representative in order to train and motivate your pears;
  • Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions;
  • Put down your headphones and interact with customers more by email and less by phone;
  • Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

Customer Care Representative with English entry level

Check us online on:
https://www.facebook.com/nobeltelecom/
https://ro.linkedin.com/company/nobel-ltd

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