Fraud Investigation Specialist


Process related:
• In line with the Fraud & Abuse Management process, Monitor and, where necessary, process all relevant daily transactions, Fraud and Abuse alerts in order to identify fraudulent or abusive transactions or behaviours;
• Initiate proper actions to minimize financial and non-financial loses related to fraud activities;
• Conduct root cause analysis on fraud and abuse events to identify emerging fraud trends and provide recommendations to improve fraud / abuse detection techniques, properly respond to threats while minimizing company and legitimate customer impact;
• Ensure that the Fraud & Abuse Management Process and mechanisms are permanently updated and transferred to all relevant internal departments to ensure maximum compliance;
• Handle all account investigations initiated by or against financial institutions, processors or acquirers and mediate for resolutions compliant with applicable laws;
• Manages the relationship with and serve as primary point of contact for all merchant service providers and in collaboration with Legal and Finance departments;

Other specific projects & tasks
• Liaising with all relevant Business Units or Departments in order to ensure efficient communication during the fraud investigation process;
• Generates timely and accurate Fraud & Abuse related reports and KPI’s and maintain them within the target-limits established by the Customer Service Manager;


Required Skills/Experience:
Minimum 1 year experience in related areas
Specific Fraud Management standards and system certifications can be a plus

Academic/Educational Requirements:
University degree or undergraduates (preferably Foreign Languages, PR, Communication areas)

Core / Essential:
• Familiarity with payment processing regulations, practices and processing systems
• Good knowledge of Fraud Management systems, practices and applicable laws and regulations
• Excellent communication skills, both written and oral
• Analytical and investigative skills
• Proficient in English
• Proactive attitude
• Integrity
• Problem Solving
• PC literate
• Detail oriented

Schedule: Monday – Friday, 8h/day between 12.00 PM- 12 AM.

Fraud Investigation Specialist

In return, we offer:

– Very attractive compensation package with clear progression
– Massage program and access to a fitness center for best performers 🙂
– Fun activities at work (parties, fun events every month and much more)


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