Junior Collections Representative

We are looking for a colleague who can achieve high quality customer satisfaction by providing professional support and understanding customer’s needs and, at the same time, protect company`s interests and financial integrity

Specific Responsibilities:
• Daily manual calls to past due customers for
• Monitor accounts to identify overdue payments
• Resolve billing and customer credit issues
• Bring back the past due clients and advertise the products of the company
• Maintain e-mail communication between the company and overdue customers
• Maintain communication between finance and sales departments
• Be available for calls from the inbound queue
• Assists in billing and invoicing customers
• Daily reporting & updating of the payments
• Handle any other tasks provided by the supervisor
• Always be up to date with every new procedure, product or service which is published through any internal communication system such as: e-mail, Training Folder, Intranet, etc
• Make use and comply to all Company’s / Department’s policies, rules & regulations
• Respects the provisions of the Internal Rules and Regulations and Work Discipline
• Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms

Competencies:

Core:
• English very good, both writing and speaking
• Spanish – beginner/intermediate
• Persuasive and determined
• Ability to meet deadlines
• Keen eye for details/numbers

Essential: Very good communication skills (speaking and writing)
Cultural: Customer Focus, Results orientated, Integrity

Required Skills/Experience:
• Experience in financial field and/or Customer Service: 9 months
• Basic Excel Knowledge
Academic/Educational Requirements: University graduate or student

In return we offer...

Welcome gift
Very attractive compensation package
Massage program
Bookster
Fun activities at work (parties, fun events every month and much more)
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