Support Engineer

Responsibilities:

  • Provides phone and e-mail support to existing and potential customers;
  • Identifies and resolves technical issues pertaining to the NobelBiz applications;
  • Creates documentation for every technical issue;
  • Provides support to customers during the initial setup phase of the application;
  • Offers training to customers with regards to the proper usage of the applications;
  • Tests the applications and documents the issues so they can be corrected by the Software Department;
  • Resolves the tasks in an timely manner;
  • Builds and preserves the relationship with the NobelBiz customers in an efficient manner;
  • Creates and maintains the customer setup;

Requirements:

Minimum Requirements:

  • Minimum 1 year experience within  a software/IT/technical support environment;
  • Microsoft Office (especially Excel);
  • Good understanding of technical processes;
  • Very good command of English;
  • Analytical abilities;
  • Positive approach with a high impact on the morale of the team;
  • Interpersonal skills;
  • Willingness to learn new things.
  • Capacity to work under pressure;
  • Detail focused;
  • Ability to identify key problems and establish priorities;
  • A very high sense of urgency;
  • University degree or undergraduate (Technical)
  • Customer service/client service experience is a plus.

 

Preferred Qualifications:

  • Strong personality with very good communication skills;
  • Experience with SQL/MySQL Data bases and/or Linux based applications is a plus;
  • Dynamic and creative;
  • Loyal, trustworthy, determined and hard-working;
  • Objective, self-motivated and self-critical in a positive manner;
  • Open-minded and problem-solving approach.

 

 

Join us for Support Engineer!

– Very attractive compensation package with clear progression;
– Free transportation between 22:30 to 05:30;
– Massage program and access to a fitness center for best performers;
– Fun activities at work (parties, workshops and more).

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