SMS Account Manager

Responsibilities:

  • Achieves sales quota as established by the management by negotiating buying and selling rates according to company’s policy.
  • Is proactive identifying of customer’s needs in terms of destinations, rates, financial arrangements and market trends.
  • Escalates any outstanding issues to the management and debate decisions with peers.
  • Analyzes the regular sales & usage reports, as documented in the Activity Program.
  • Learns about company products and services, existing contracts terms, accounts history, financial aspects, market trends, emergent opportunities, key competitor offering.
  • Achieves customer satisfaction through high level of account management and supporting customer requirements.
  • Issues and follows-up on trouble tickets and assure that customer’s requirements are fulfilled timely.
  • Builds business partnership by managing the relationship at all levels, based on trust and common objectives.
  • Adds value to customers business by building awareness on opportunities that our services and expertise may bring in their business.
  • Keeps him/her updated on industry knowledge and trends, searches web resources, gets involved in industry related discussion groups, attends seminars.
  • Shares expertise with peers and is proactive in developing/improving internal business processes and procedures.

Requirements:

Minimum Requirements:

  • 2 years direct sales or brokerage experience
  • Excellent English communication skills, both written and oral
  • Negotiation abilities
  • Problem Solving
  • Integrity
  • Communication
  • Time management
  • Learning on the fly
  • Customer Focus
  • Teamwork
  • Risk Taking
  • Results Orientation

Preferred Qualifications:

  • University graduate
  • Telecom background
  • Inter-cultural environment exposure could be an asset

SMS Account Manager

Offer (benefits):
– Great working environment;
– Greater Coffee;
– Greatest People;

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