Customer Care and Retention Specialist with English and Spanish – Remote role in Latin America

Your skills & personality:

• Punctuality, willingness to work in shifts;
• Excellent communication skills and patience;
• Fun to be around with;
• Creative & flexible mind;
• Proactive and a great team player;
• Friendly and intelligent – seriously, we have a test for that 🙂

Within the first 6 months you’ll…

• Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
• Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs
• Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
• Provide product information and usability assistance based on Request Fulfillment.

Before 12 months you’ll…

• Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
• Tap into the knowledge you’ve been building in order to provide live help to customers by chat.

After 12 months you’ll…

• Put on your hat of specialist customer care representative in order to train and motivate your pears;
• Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions
• Put down your headphones and interact with customers more by email and less by phone;
• Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

In return, we offer:

• International company with international mindset
• Unique team spirit and informal work environment
• Training opportunities and career growth program
• Work with talented and collaborative coworkers who will support you and help you grow
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.

Join us for Customer Care Representative with English and Spanish – Remote role in Latin America!

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