Support Engineer
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We are looking for an IT Helpdesk Administrator to join our Internal IT team to create the best internal IT experience through strong collaboration across internal functions.
Responsibilities:
- Provides phone and email Support to NobelBiz CCS platform customers
- Creates, solves and documents solutions for customer tickets/requests within SLAs timeframes
- Create documentation and procedures for support related tasks
- Works with the development team to help in the bug resolution processes
- Creates and maintains customer setups for specific NobelBiz CCS platform products
- Provides training to customers for our NobelBiz CCS platform.
- Respects the provisions of the Internal Rules and Regulations and Work Discipline
- Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms
What you bring with you
- Fluency in English
- Knowledge of SQL programming (running queries, setup jobs, procedures)
- Basic knowledge of Microsoft Windows Server operating systems
- Basic knowledge Linux/Unix OS
- Basic programming skills (Java Scripting will constitute an advantage)
- Basic knowledge of voice protocols (SIP) previous experience with telephony system will be considered a plus\
- Knowledge of Microsoft Office suite
Required soft skills
- Accuracy
- Customer oriented
- Efficiency
- Communication
- Consistency
- Initiative
- Attention to detail
- High sense of urgency
- Capacity to work under pressure
- Team player
Required Experience:
- 1-year work experience in a technical support related position
- Experiencing working with contact center solutions will be considered a plus
- Possession of designated system/technologies certifications would be considered an advantage;
- Academic/Educational Requirements: University degree or undergraduate (Technical)
What we offer:
- International company with international mindset
- Unique team spirit and informal work environment
- Training opportunities and career growth program
- Work with talented and collaborative coworkers who will support you and help you grow
- Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month
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