Director of Contact Center Digital Transformation

Has your career revolved around running call/contact centers and you are ready for the following?
• A better home life balance?
• Realistic goals?
• Be well compensated to hit those goals?

Does this describe your experience?
• Promoted over the years taking on more responsibility?
• Ran an outbound sales or lead generation team?
• You could be convinced to make a career change?
• Highly competitive and goal oriented?

Do you know call centers inside and out from how they function, to what challenges they run into, what the decision making process looks like and have intimate knowledge of the technology stack?

• If I just described you and your current situation please come talk to me and see if this new role could be the start of the next chapter in your career.

Role description

  • New clients acquisition
  • Calling and Emailing targeted named accounts during pre-determined slots of time
  • Immediately respond to all informational requests from prospective customers
  • Effectively and efficiently log sales interactions within the contact management software tools
  • Move leads through your funnel
  • Generate lists of named accounts to target
  • Attends meetings and trainings as required
  • Partners with all internal resources as needed
  • Discovery calls
  • Participate in Demos
  • Attend Trade Shows
  • Visit prospective clients
  • Generate proposals and agreements
  • Negotiate and close new logos

Requirements

  • Bachelor’s Degree in Business, Marketing, Communications or similar field or equivalent work experience required
  • Strong knowledge of Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook)
  • Solid understanding of needs analysis sales process
  • Proven experience communicating, negotiating, and closing with executives and stakeholders
  • Proven experience understanding customer needs and being able to articulate solutions
  • Creatively and consistently communicate with calls, emails, webinars, meetings and other related events
  • Identify and influence all levels within organizations, including operations, engineering, and executive leadership
  • Establish strong working relationships internally across teams
  • Prepare and participate in weekly calls
  • Excellent presentation skills, verbal and written communication skills
  • Strong interpersonal communication, active listening and conflict resolution skills
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Advance leads through the pipeline and close
  • Set accurate expectations for solution capabilities
  • Ability to handle objections and educate prospects in a consultative manner
  • Excellent time management with ability to multi-task, prioritize etc.
  • Success prospecting, engaging, acquiring mid-market and enterprise level customers
  • Owning strategy around funnel, pipeline, forecasting
  • Ability to travel up to 50%

What we offer

  • A friendly and familiar team with modern leadership and with short decision-making processes
  • The chance to help shape an innovative and unique sales process and actively incorporate your ideas
  • Work life Balance
  • Entrepreneurial environment with ability to make their path
  • Adding Value to the call center environment
  • An attractive salary model consisting of a fixed salary and commission
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