Junior NOC Operator – remote in Latin America

…Are you looking for great start in your career?
…Do you like to resolve technical problems?
…Are you looking for THE place to start your career AND make friends & have fun?
Grow In The Company Of Friends!

Don’t worry if you are at the beginning. Our Buddy program will help you all the way to the onboarding.

Ideal Candidate:

• Good English skills
• Commitment to work in shifts
• Ability to work under pressure
• Follow leadership and meet set deadlines
• Collaborate with colleagues to meet team objectives
• Demonstrate flexibility and accept constructive feedback in order to improve performance
• Demonstrate attention to details
• Ability to follow-up on tasks until reaching a resolution while keeping affected parties in synch

Responsibilities:

• Open trouble tickets with issuing providers
• Perform follow-up with provider counterpart on existing trouble tickets
• Perform manual testing of providers routes to validate issue resolution
• Perform manual testing of providers routes to validate product quality
• Monitor standard alerts for carrier capacity and escalate potential issues
• Monitor standard alerts for short duration calls and escalate potential issues

What we offer

• International company with international mindset
• Unique team spirit and informal work environment
• Training opportunities and career growth program
• Work with talented and collaborative coworkers who will support you and help you grow
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.

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