Customer Care and Retention Specialist – remote role Latin America and Philippines

… Do you speak English at advanced level?

… Are you a kind, helpful and patient person by nature?

… Are you looking for THE place to start your career, make friends & have fun?

Grow in the Company of Friends!

Your skills & personality:

➢ Punctuality, willingness to work in shifts;

➢ Excellent communication skills and patience;

➢ Fun to be around with;

➢ Creative & flexible mind;

➢ Proactive and a great team player;

➢ Friendly and intelligent – seriously, we have a test for that 🙂

Within the first 6 months you’ll…

➢ Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm

➢ Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs

➢ Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting

➢ Provide product information and usability assistance based on Request Fulfillment.

Before 12 months you’ll…

➢ Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts

➢ Tap into the knowledge you’ve been building in order to provide live help to customers by chat.

After 12 months you’ll…

➢ Put on your hat of specialist customer care representative in order to train and motivate your pears; ➢ Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions

➢ Put down your headphones and interact with customers more by email and less by phone;

➢ Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

What we offer:

➢ International company with international mindset

➢ Unique team spirit and informal work environment

➢ Training opportunities and career growth program

➢ Work with talented and collaborative coworkers who will support you and help you grow

➢ Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.

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