Customer Care and Retention Specialist

Your skills & personality:

• Punctuality, willingness to work in shifts;
• Excellent communication skills and patience;
• Fun to be around with;
• Creative & flexible mind;
• Proactive and a great team player;
• Friendly and intelligent – seriously, we have a test for that

Your journey with Nobel:

Within the first 6 months you’ll…

• Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
• Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs
• Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
• Provide product information and usability assistance based on Request Fulfillment.

Before 12 months you’ll…

• Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
• Tap into the knowledge you’ve been building in order to provide live help to customers by chat.

After 12 months you’ll…

• Put on your hat of specialist customer care representative in order to train and motivate your pears;
• Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions
• Put down your headphones and interact with customers more by email and less by phone;
• Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

What we offer:

• Permanent long-term collaboration contract
• Full-time position (40h a week)
• Rewarding compensation package consisting of salary and a performance bonus
• Remuneration in USD
• Flexibility of working from home from any corner of the world
• Vacation days (paid time off and national days)
• Great collaborative culture with an international team of over 25 different nationalities
• Training, team building, fun at work activities
• Opportunities for growth and development
• Yearly performance reviews
• Wellbeing program with workshops and webinars led by experts

For the full list of benefits please check here

If this opportunity sounds like the right fit for you, click apply with your resume!